Frequently Asked Questions

  • 1. What is sleep apnea?

    Sleep apnea is a common disorder that causes the sufferer to experience pauses in their breathing or shallow breaths while they sleep. Breathing pauses can last from a few seconds to a few minutes. These pauses may occur 30 times or more in an hour. Typically, normal breathing starts again, sometimes with a loud snort or choking sound.

  • 2. How do I know if I have sleep apnea?

    If you are experiencing the symptoms listed below, you should seek medical advice by a respiratory specialist:

    • Always feeling tired no matter how much sleep you've had
    • Poor concentration
    • Snoring or choking in your sleep
    • Short term memory loss
    • Visiting the bathroom quite often throughout the night
    • Restless legs

  • 3. What is CPAP therapy and how does it work?

    CPAP therapy (Continuous Positive Airway Pressure) is the gold standard in treating sleep apnea. The tools needed are a CPAP machine, mask and humidifier. Those three devices will open your airways and help you sleep better. Soon after using this equipment, you will find yourself enjoying higher levels of energy and peacefulness instead of constantly worrying about how your body behaves while you sleep. CPAP therapy enhances the quality of your life by giving your body more rest and ridding your mind of stress.

  • 4. Does my health fund cover this?

    You can call your health fund to see if you're entitled to a rebate for your purchases. If you have the top extras on your health fund then you will be covered. Be sure to contact your health fund to see exactly what you're entitled to.

  • 5. Can I buy my machine from overseas because it is cheaper?

    You are free to purchase a machine from anywhere you’d like but you will be taking a risk as it will not be covered here in Australia. In this case, you will not be eligible for a rebate nor would we be allowed to tweak or change pressure settings for you. In order to get it serviced, you will have to send it back to the country where the machine was sold. Many people have experienced regret after purchasing a CPAP machine in a country overseas due to the inconvenience of sending it back or contacting a company from a foreign country.

  • 6. If I use a CPAP machine will I stop snoring?

    CPAP stops the snoring when you are using the device. Once you stop using it, you're most likely to start snoring again. If you find that you are still snoring whilst using CPAP therapy, please seek medical advice as soon as possible.

  • 7. Does it cost anything to do a download or receive a follow up?

    Downloads and follow ups are completely free for our customers.